At the close of 2012 I short-sold my home with my mortgage through Chase bank. I expected it to be a drawn out processes but Chase made sure that it was an exceptionally painful experience too. Not only did they make me fax over a whole tree but they always just needed “one more” statement or “one more” payment stub before approving my short sale. Then to top it all off, after my loan was already closed they automatically withdrew my standard mortgage payment and it took me 3 months to get it back! So all I have to say is Chase bank I’m not sticking around!